Purchasing Information
• How to order products and pay for them
Choose the products you like and put them in the purchasing cart. Once you have added all the desired goods to the purchasing cart, click the link “Enter the cart” and thereafter “Complete your order”. Before you fill in the order form, press the button “Confirm the order”.
You have the following options to pay for the goods:
1) Paypal – after confirming you order, you’ll be directed immediately to the Paypal environment where you can pay for the goods.
2) Credit card payment – you pay for the goods immediately with your credit card. We accept VISA and Mastercard credit cards.
The transfer of card data takes place through the server of the Card Centre of Banks Ltd, and in this case there is always secure connection between you and the Card Centre of Banks.
To guarantee the security of data transfer, 128-bit encrypted Internet traffic (SSL- Secure Socket Layer security protocol) is used between the client and E-Commerce Payment Gateway, and the data moving between the trader and Payment Gateway are electronically signed, which in turn eliminates the possibility that third parties could either intercept or alter these data. The trader has access to the reporting of card transactions, but has absolutely no access to the full number of the card.
Estcraft (A.N.K. Grupp OÜ) does not see the entered data; in order to make the credit card transaction, the client is directed to the secure environment of the Card Centre of Banks.
At the moment of making the payment, the card holder enters the credit card data into the database located in the server of the Card Centre of Banks, and the data are preserved also in the server of the Card Centre of Banks.
SSL, MasterCard Secure-Code, Verified by Visa is used when asking for credit card data.
You can pay with local and international Mastercards.
In case of VISA, only local VISA cards can be used.
The payment takes place by using the e-COM service of the Card Centre of Banks Ltd. Data exchange is protected by using 128-bit encrypting. After completing the payment we ask you to DEFINITELY press on the link “Back to the e-shop”. Otherwise you will not be registered in the system.
3) You’ll be sent an e-invoice – an Order Confirmation or an Advance Payment Invoice (with a payment deadline of 3 days) will be instantaneously sent to your e-mail address indicated by you in the filled-in form.
If you have not paid the advance payment within 3 days, we will generally automatically void your order.
Please make sure that you write the number of the Advance Payment Invoice in the Payment Description section. You will receive the original Invoice together with the goods – you’ll find in the parcel.
If, due to certain reasons, you do not trust ordering over the Internet and would therefore not be willing to make advance payment for the goods, please send a relevant message to our e-mail: estcraft@estcraft.com – we will find another solution for you.
• Delivery time
The selection of goods offered by Estcraft is not mass production. Stock in the warehouse will be posted the next working day, after you have paid for the goods. In case of special orders and in a situation where there are no relevant goods in stock, the manufacturing of the product would take 1 day up to 1 week, depending on the specificity of the item. We will inform you about the deadline of completing the product via your e-mail. The final delivery time depends on the chosen type of transport and country of destination (see below).
• Transport
The delivery fee will be added to the cost of the goods, depending on the service provider:
1) Estonian Post Ltd. – World Wide postal fee 15 EUR. You will receive the parcel in your nearest post-office. Delivery time within Europe is usually 5 says and to other countries about 10 days.
2) DHL – if you want your goods to be shipped with DHL, please contact us (estcraft@estcraft.com).
• Return of goods
In case the goods delivered by us are not suitable for you for some reason, you are entitled to return the goods to us within 14 days. The goods have to be in the original packaging and may not be have been used. The money for returned goods shall be transferred on the customer’s bank account within 7 days after the goods have gone back to the seller. The delivery and return costs shall not be reimbursed.
• Rates
NB! All the rates quoted (unless specified) include all the necessary charges and taxes inside Estonia.
Export and import of goods inside European Union is duty-free.
However, ordering the goods outside of the European Union, customer should consider possible duty tax charges according to the rules and laws of the destination country.
• Additional information
If you have any questions regarding our products or ordering thereof, please contact us via e-mail estcraft@estcraft.com or leave a message in the “Contact” menu.
• Final provisions
We consider the data provided by you as confidential and shall not forward them to the third parties, except in cases provided by law. The contract of purchase and sale shall enter into force once the Purchaser has submitted an order to the Seller and the Seller has thereafter sent to the Purchaser an invoice to be paid.
